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Speed up agent training
Improve team efficiency
Enable self-service
Enable Self-Service for Your Customers
Integrate the reuse, improvement, and creation of knowledge into the problem-solving process
Evolve content based on demand and usage
Develop a knowledge base of collective experience to date
Reward learning, collaboration, sharing, and improving
Get actionable information to product development about customer issues
Get support costs optmized
Implementing proper self-service for your customers will result in dramatic cost reduction
Decrease ticket volume
30 – 40% decrease in volume through ticket deflection
Remove root cause
10% support requests reduction due to root cause removal
Reduce costs
Overall support center cost avoidance of up to 50%
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