Increase Support Efficiency

To get dramatically different results one has to do something dramatically different.

For most organizations, KCS® represents a new way to think about knowledge, and the benefits are profound.
People choose to adopt KCS because they see a need to scale and extend their support capabilities, but do not have endless staffing or budget resources.

Solve Cases and Incidents Faster

These are observable quantitative benefits you get from implementing KCS®
Handle time -30%
20 – 30% less time to respond to a ticket
Time to resolve -60%
50 – 60% less time required to resolve a ticket
First reply resolution +50%
30 – 50% more tickets resolved from the first contact